Privacy notice
Last updated: [15 October 2026]
AA Heating Services ("we", "us") respects your privacy. This notice explains what personal information we collect when you use this website or contact us, why we collect it, and your rights under UK data protection law (the UK GDPR and the Data Protection Act 2018).
Who we are
AA Heating Services [Ltd] is the data controller for your personal information. [Registered in England & Wales, company no. XXXXXXXX.] [Registered address.]
You can contact us about privacy at info@aaheatingservices.co.uk or on 07743 478556.
What information we collect
- Enquiry details: when you fill in our contact form, we collect your name, phone number, email address (if given), postcode or town, and the details of the job you need help with.
- Calls, messages and emails: if you phone, WhatsApp or email us, we keep the details you share so we can respond and carry out the work.
- Job records: if we carry out work for you, we keep the property address, job details and any safety records we're required to keep (for example, gas safety records).
How we use your information
- To reply to your enquiry and give you a quote (steps taken at your request before entering into a contract).
- To book, carry out and invoice the work (performance of a contract).
- To keep the gas safety and other records the law requires (legal obligation).
- To follow up on work we've done, for example a reminder that your annual boiler service is due (legitimate interests). You can ask us to stop at any time.
We will never sell your information or use it for unrelated marketing.
Who we share it with
We only share your information with trusted services that help us run the business, and only as much as they need:
- Web3Forms: delivers contact form submissions to our email inbox.
- [Zoho Mail]: our business email provider.
- [Cloudflare]: hosts this website.
- WhatsApp (Meta): if you choose to message us on WhatsApp.
- Our accountant, and authorities such as the Gas Safe Register or HMRC where the law requires it.
Some of these providers may process data outside the UK. Where they do, they use legal safeguards such as the UK International Data Transfer Addendum or an adequacy decision.
How long we keep it
If you enquire but don't go ahead, we delete your details within [12 months]. If we carry out work for you, we keep job and invoice records for [6 years] for tax and warranty purposes, and gas safety records for at least as long as the law requires.
Cookies
This website does not use advertising or tracking cookies. If we add website analytics in the future, we'll update this notice and ask for your consent where required.
Your rights
You have the right to ask for a copy of the information we hold about you, and to ask us to correct it, delete it, restrict how we use it, or stop using it. You can also object to us using it for our legitimate interests. To make a request, contact us using the details above. We'll respond within one month.
If you're unhappy with how we've handled your information, please tell us first so we can put it right. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113.